A Simple Key For phone number for empire carpet Unveiled

My identify is Donna Sharpe And that i reside in the Point out of Washington and I wish to share my Awful expertise with the Kent Empire Firm. On July 25th 2017 I referred to as to own my carpet stretched so August 16th 2017 was the date we setup. My spouse And that i moved every one of the home furniture (we are within our early 70ys) at 4:30pm to the 15th Jaret named to tell us that they're not come to the 16th thanks staff not a feasible to return.

October 5, 2018 at eleven:sixteen am Indeed I am crafting to Enable you know my disappointment with your organization to start with off my set up didn't transpire yesterday my house is totally tore down for this install I used to be advised the installers would return first thing this morning and they did not now I’m advised they can’t do it until eventually Tuesday my query is how do you think you're taking good care of your customers I’ve invested around $7,000 to your business and possess not been happy so far now my dwelling is in overall disarray due to install yesterday that didn’t occur and now I’m with out a mattress and anything who will probably deal with this problem And exactly how fast can I get it finished

So while they informed me within the phone it is going to consider 3-4 days it took really two months (counting Saturdays).They put out the home furniture (some acquired scratches). The mess was terrible. You couldn't even breathe. I'd to vary A/C filters everyday. I had to keep my boys within a space due to the fact also the sound was unbearable. I could not cook or anything at all. Two months of getting kids locked in the room lacking all their routines. They eventually concluded. I discover one particular location was terrible making sound when stepping on it. They explained “It'll be fine following a few days”. Effectively no. It bought even worse. Hardwood flooring setting up earning cracking Appears all over the house. The fellows hurt walls. I assume they hit them with the boards or I do not know. The full property was dreadful dusty. Even the walls needed to be wiped out. Almost everything. Needed to hired persons to assist me clear all through three times. Setting up contacting about all All those problems immediately.

We sense your annoyance and so are disappointed to hear that you are feeling using this method. You should e-mail your worries and account facts to customersupport at empire-today.com, and mention Corporate Headquarters in the topic line so we may perhaps further more assist you.

Notice which they don’t make “record price ranges” obtainable Any place? Hard to notify what 50% off is whenever you can’t inform what common selling price is. Not that they don’t negotiate on no matter what selling price they present anyway. Numerous back again-and-forth with administrators whilst quoting price tag (a la used motor vehicle revenue).

We’ve read your post, and we’re upset to listen to that your installation has not been finished. You should email us at customersupport@ empire-today.

Your satisfaction is crucial to us, and we regret to hear that you simply’re not pleased with your ground restore. We’ve located your account, and we’ll be in contact along with you quickly to debate your concerns.

I had my cabinet installed routine for eight/fifteen. Since needs to be delayed until eventually who is familiar with when. I have appliances routine to get sent, furniture that has to be sent together with other things that have to be transpire and nothing at all can shift until finally these floors are finished.

It's not the encounter that we would like for our customers, and we apologize for this matter. We’ll be in touch with you Soon to generate things appropriate.

Speedy ahead 24 hours….I was purported to Have got a new kitchen floor put in today as well as the installer named me at three:00 to inform me that their initial task on the day was using also extensive and they couldn’t install my floor today. He said that it may be set up on Monday at 10:00am, but Once i requested him if he would notify Empire of the alter in installation he mentioned they they didn’t need to be educated reviews of empire carpet since it was out in their palms at this point.

June 4, 2018 at 3:17 pm We had a salesman come out to our household in quote us a value for our kitchen and laundry room when it arrived right down to carrying out the job they arrived out and just completed the kitchen area region that they had no understanding of the laundry home whenever we contacted them he reported that he under no circumstances quoted a value with the laundry space which is he dead I contacted Empire The salesman occur out to the home complaining this was intending to arrive out of his pocket for the mistake what did I need a thing without spending a dime he quoted to me also that he was only producing $40 Fee off that work that $400 was intending to really need to occur outside of his pocket he also mentioned to me was I prepared to spend A part of it I claimed no I can pay $150 far more It's not at all my fault that you simply messed it up I do think that I mustn't must arrive away from pocket on everything but he agreed to this and remaining our household didn't listen to practically nothing again from him so I known as Customer Treatment yet again he phone calls me today telling me fundamentally I used to be a liar that he did not conform to that witches he agreed to this before me and my spouse along with the persons installing the floor not nevertheless have I read back from any person at the moment as today on this make any difference it’s all promises that they will Speak to you or they can e mail you they can do that for a protracted period of time to ignore The difficulty hopefully my wording is proper on the spelling sorry if it is not I do think folks need to check into the situation more right before getting floors I will likely not give them an excellent rating until eventually they keep Together with the promise of the things they said they were about to do until finally that time I is not going to give a superb creating or the rest I'm not certain how I got to this specific site but I’m glad I did by the way the one cause I agreed to the $a hundred and fifty more just because he built me and my spouse experience responsible that he was going to need to occur from pocket for hundred pounds which happens to be I imagine that is very small down

Following two several hours of waiting I advised the installer to depart. Soon following that, the salesman phone calls after which you can proceeds to argue with me.

We regret to hear that you ended up inconvenienced by a hold off in the installation, and know that your get was cancelled, in the event you continue to acquire questions and/or considerations please contact us at customersupport@ empire-today.com.

July 13, 2018 at twelve:40 pm Wow, I want to say Another terms that I’m emotion but that will only Allow you to think that I am some un-educated donkey’s driving. I have had calls all week with regards to my appt. today, confirming it absolutely was likely to occur. My wife And that i had to take the day off get the job done and bought up at 4:thirty am to clear out every thing within our master bedroom along with a spare home, so we might have carpet mounted today. We completed moving all the things all-around eight:00am. at eight:50am I was calling customer service since I hadn’t read from everyone still. Even though I used to be on keep, I been given a simply call from customer service stating they did not have adequate installers do entire our set up today. Every little thing we very own that was in 4 rooms has become shoved into two rooms. I'm able to Dwell in this manner for enough time it will just take them to set up carpet in 2 rooms but now not than that.

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